In my years of plumbing, I’ve learned that clear communication is key to managing customer expectations, especially when things go wrong. A few weeks ago, I had a job where a simple leak turned into a day-long project due to unseen issues. Being upfront with the homeowner about potential costs and delays not only helped ease their worries but also reinforced their trust in my work. I’m curious if others have tackled similar situations and what strategies worked for you in maintaining good relationships with clients.